WebSophie Inc.
5825 Sherbrooke E. Suite 302
Montréal, QC, H1N 1B3
Phone: 1-514-5074869 
Toll Free: 1-855-9767443 
Fax: 1-855-9775274 
E-mail: info@websophie.com
  terms and conditions
  Listings on this website are advertisements to receive offers for our services. All orders are subject to review and acceptance by WebSophie Inc. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. WebSophie Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason. WebSophie Inc. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over 2,000.00 CAD must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order.

PROCESSING TIME

Your order is thoroughly reviewed by our company to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the review, it is released for execution.

NOTE - We do not charge your credit or debit card until we have verified that all the items of your order are in stock and the order has been released for shipment or the service has been provided. However we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependent on the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, credit card processing can take up to 3 business days. Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible. If the item(s) on your order are out of stock, we will inform you about the extra delay in shipment. In the case of services it will be provided as soon as we have confirmed the availably of the funds in your credit/debit card or the reception of another form or payment (money order or cashier's check).

TOTAL TIME FOR DELIVERY

Total time is based on the amount of time it takes to get payment authorization or receive payment, order processing, and the transit time from the carrier. This can range from 24 hours to 15 days for in-stock items or services.

CANCELLATIONS

To cancel your order you must send an email to support@websophie.com within 8 hours of when you first placed your order or call 1-855-976-7443. If your order has already been processed we are not responsible for the shipping costs incurred. Email cancellations must contain the following:

First name, last name, order number, and email address.

This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

RETURN/REFUND POLICY

In order to return an item, or obtain a refund for a service you must obtain a Return/Refund Number. Email us at support@websophie.com to obtain a return/refund number.

Returned products must be in new condition, include original outer packaging, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns.

We require the following information to process your return/refund:

Note: Your return will not be processed if you do not provide ALL required information.

The Return number
Your full name and address
Phone number
Email address
The original order confirmation number
The reason for returning the merchandise or requesting a refund